Telephone Services

The value of SIP trunking

http://www.nojitter.com/post/240150110/the-value-of-sip-trunking I agree with the points in this article about the value of SIP trunking.  It is a great technology that can bring a great deal of value while adding redundancy.  For offices that have multiple locations you can pool the trunks so the offices share those resources.  If one location goes down SIP can automatically fail calls over the the redundant location.  Older technology like PRI circuits are not able to do...

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So God made an IT worker

I really liked the Dodge commercial put to Paul Harvey’s speech so God made a farmer… http://www.youtube.com/watch?v=GdR5TOhHJGM Seems like others are getting in the game but here is a clever one about an IT worker.. http://www.youtube.com/watch?v=Ze4vSYq0uBE    

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Preparing your network for a Hosted PBX service

http://www.nojitter.com/post/240149352/five-steps-to-prepare-your-network-for-hosted-voice I found this statistic mentioned in this article very interesting.  “By year-end 2015, 60% of enterprises will provide 30% of their users with cloud voice services.”  Many businesses have aging telephone equipment that is being replaced or will soon have to be.  Using a Hosted PBX solution for your telephone system is an great option.  The initial investment is very small and there is no onsite equipment to maintain or the need to purchase licensing for.   This article explains some...

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Hosted PBX is a great option for small businesses without having a large investment in equipment.

http://www.sfgate.com/business/prweb/article/Voip-Info-org-Announces-the-Top-3-Best-Hosted-PBX-4249254.php Great article about one of our favorite vendors who made the top 3 list for Hosted PBX vendors.  We really like working with Jive and have deployed a few of their solutions.  Our customers really like the features they offer and the quality of service they receive.  We work with several vendors who are able to provide services for all sizes of...

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T1 Voice

T1 Voice is a technology based on DIA DS-1 service but instead of data traffic for Internet connectivity, the circuit is used for inbound and outbound voice traffic. There are some limitations to some features like caller ID. This service is sometimes used for Long Distance and 8xx service at a much lower rate than traditional LD service.

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Long Distance

Long distance costs have come down drastically over the past few years and are often a service that businesses are over paying too much for. Many telecom vendors will bundle a number of long distance with Internet or phone service or give a lower per minute rate.

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Hosted PBX

Hosted PBX (Private Branch Exchange) is often called cloud based or virtual PBX meaning that there is a full-featured phone system in a remote data center that manages the calls and phone features. A user will have a physical phone on their desk that will connect to the provider. This works in the same manner that VoIP or SIP does but adds features of a business class phone system like voicemail, conference calling and internal extensions. The advantage to a hosted service is that the business does not have to purchase or maintain the expensive equipment that will be outdated in few...

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PRI (Primary Rate Interface)

PRI (Primary Rate Interface) – This voice service is built off of a T1 circuit and provides 23 channels (lines) for either inbound or outbound calling. The 24th channel, D Channel, provides the inbound and outbound caller ID features and also maintains the timing between the PBX and the telecom provider.http://en.wikipedia.org/wiki/Primary_Rate_Interface

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Conference Calling

With the cost of travel being so expensive many companies have purchased this service. With large calls most phone systems are not able to have more than a couple of simultaneous calls and there are not enough phone lines available for a business to have a conference call with 25 callers or more. Conference calling service has an 8xx number that participants call into and hear music on hold until the leader starts the call.

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VoIP Services/SIP

VoIP Services/SIP – (Voice over Internet Protocol or Session Initiated Protocol) Is a telephone service that provides voice communication over an Internet connection. The service typically uses the SIP protocol to manage voice connectivity for both ends of the call. Most cable companies are offering packages that include Internet and phone service.http://en.wikipedia.org/wiki/Voice_over_IP

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Analog Phone Lines

Often called POTS (Plain Old Telephone Service) are standard phone lines similar to what is provided for residential phone service. With a business class of service the costs are much higher but there are more features available like Hunt groups and conference calling. We are able to provide these services through CLECs at a substantial savings.http://en.wikipedia.org/wiki/Plain_old_telephone_service

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